VSDC Troubleshooting | Frequent Questions About the Performance - Answered

The program suddenly freezes or crashes, please send us a bug report

Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and tell what email address you used so that our developers can examine it.

I get the “Settings are invalid” error message when I try to use Screen Capture or Video Capture

Please install the MPEG4 codec for your OS manually and try again. You can find the codec here.

I fail to open an existing project

Please have a look at our tutorial how to open a backup copy of a project.

I experience lagging during the preview

Sometimes a preview window may lag. Lagging is resulted from the fact that the editor is processing all changes made. It doesn’t affect the resulted video. Please, watch our tutorial how you can change the preview quality - ‘How to change preview settings in VSDC Free Video Editor’. You can preview a video on the timeline using arrow keys.

I came across ‘Can’t transmit data’ error or after accepting the key the program is still free version

Please disable your firewall, run the program as administrator and try to insert your activation key again.

I face an error trying to import a GoPro video

Please, download codec CineForm for your system and try again.

My file doesn’t seem to be supported

Please try to add a file using the ‘Import Content’ option in the main menu.

If you select a hardware accelerated profile and get an error

Please, make sure that your graphics card is powerful enough for export with hardware acceleration, it should be at least Nvidia GeForce GTX 950.

I can’t add ‘Audio abstraction' because the option is disabled.

Please, download the file - support.microsoft.com/en-us/help/4019990/update-for-the-d3dcompiler-47-dll-component-on-windows.

I need instructions on how to get started

Find a lot of tutorials on our YouTube channel - www.youtube.com/user/FlashIntegro/videos

If you prefer text instruction, please have a look at our how-to section.

My problem wasn’t mentioned

Please, drop us a letter at This email address is being protected from spambots. You need JavaScript enabled to view it..