Refund Policy

Thank you for choosing VSDC. We appreciate your decision and hope that you are satisfied with your purchase. However, we understand that circumstances can change, and you may need to request a refund. This information aims to guide you through the process of canceling your subscription and requesting a refund.

Please note that this refund policy applies exclusively to purchases made through www.videosoftdev.com, and you can request a refund within 30 days of purchase or within 3 days of subscription renewal. Once our support team confirms the refund, it will be processed within 10 business days to your bank account, credit card, or the original payment method you used.

If you have any additional questions or would like to request a refund, please do not hesitate to contact us at www.videosoftdev.com/support.

How to request a refund

To initiate a refund for your subscription, please contact our customer support directly at This email address is being protected from spambots. You need JavaScript enabled to view it.. In your request, kindly include the following details:

1. Describe your request: Clearly state that you are requesting a refund for your subscription.
2. Specify the reason for the refund: Provide a brief explanation of why you are requesting a refund.
3. Attach the invoice confirming the purchase: Make sure to include the invoice that verifies the purchase was made within 30 days, or within 3 days in the case of a license renewal. The invoice should contain all the relevant purchase information, such as the purchaser's name, the email address where the license key was sent, and the order number.

If you are unable to provide an invoice or initiate the refund request beyond the specified time frames (30 calendar days for regular purchases or 3 days for license renewals), unfortunately you will not be eligible for a refund. If you have any questions or need further assistance, please don't hesitate to reach out to our support team at This email address is being protected from spambots. You need JavaScript enabled to view it.

The Refund Process

When you request a refund, our support team aims to respond within 72 hours. If your request includes all the necessary information and meets the refund timeline requirements, you will receive confirmation that your refund has been processed.

In case your request is missing some information, our support team may reach out to you for additional details to verify your purchase and conduct further investigations according to the provided information before proceeding with the refund.

Once you receive confirmation of the refund, your subscription will be automatically canceled, and the associated license key will be deactivated. This deactivation ensures that the license key cannot be reactivated or used again.

It's important to note that upon approval of the refund, any access or benefits associated with the subscription will be terminated. We appreciate your understanding in this matter.

Refund Processing Timeframe

We aim to handle, verify, and process refund requests within a span of three business days. Once a refund is approved, the time it takes for the funds to be returned to your card may vary. It typically takes an additional three business days, but this duration can be longer depending on the payment method you selected during the license purchase. For instance, if you opted for a wire transfer, please note that it may take between 3 to 5 business days for the funds to be received.

If we have processed your refund but you have not received your funds yet, we recommend reaching out to the company that issued your credit card or contacting your bank. Sometimes, the refund process may require additional time for the funds to be credited to your account. If you have not received the refund after a period of 10 business days, please feel free to contact our support team at This email address is being protected from spambots. You need JavaScript enabled to view it. for further assistance.